FAQ

Welcome to Luxe Cloth! Below, we’ve answered some of the most common questions our customers ask. If you need further assistance, feel free to reach out to us at support@luxecloth.shop

1. What products does Luxe Cloth sell?

We specialize in women’s dresses, designed to bring style, comfort, and elegance for every occasion.

2. Do you have a physical store?

No, Luxe Cloth is an online-only brand. We serve customers in the United States and the United Arab Emirates, ensuring a seamless online shopping experience.

3. Do you offer free shipping?

Yes! We offer free standard shipping to both the United States and the United Arab Emirates.

  • US Delivery: Handling time 2–7 business days; Transit time 5–8 business days.

  • UAE Delivery: Handling time 2–7 business days; Transit time 10–30 business days.

4. How do I track my order?

Once your order has been shipped, you will receive a tracking number by email. You can use this number to check the status of your delivery on the carrier’s website.

5. What is your return and refund policy?

We accept returns within 30 days of delivery for women dress items. Items must be unused, in their original condition, and in the original packaging. Please see our Return & Refund Policy page for full details.

6. Can I cancel or change my order after placing it?

Orders can only be canceled or modified before they are processed or shipped. If your order has already shipped, you will need to follow the return process.

7. What payment methods do you accept?

We accept major payment methods including:

  • Credit & Debit Cards (Visa, MasterCard, American Express, etc.)
  • Other secure payment gateways available at checkout

8. Are the product colors exactly as shown online?

We aim to display product colors as accurately as possible. However, due to monitor differences and lighting, colors may appear slightly different in person.

9. How do I choose the right size?

We provide a detailed size chart on each product page to help you select the correct fit. Please review the chart carefully before ordering.

10. Do you ship internationally outside the US & UAE?

Currently, we only ship to the United States and the United Arab Emirates. We may expand to more regions in the future.

11. How do I contact Luxe Cloth?

You can reach us anytime via:

Phone: +1 2135291727

Email: support@luxecloth.shop

Address: 1358 Flower St, Los Angeles CA 90015, United States

Customer Service: 09:00 AM  to 06:00 PM (Monday Though Friday)